Privacy Policy

Traige LLC ("we," "our," or "us") operates traigeai.com and the Traige WorkOS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including data accessed through your connected third-party accounts.

By using Traige WorkOS, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of the Service.

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Payment information processed securely through Stripe
• Communications you send to us
• Configuration settings and preferences you set within the Service
• Data from connected third-party services (Gmail, Slack, Notion, Linear, HubSpot, Microsoft 365, and others) that you explicitly authorize through OAuth

We also automatically collect certain information when you use our service, including log data, device information, IP addresses, and usage analytics to operate and improve the platform.

When you connect third-party services to Traige WorkOS, you authorize us to access data from those services in order to provide the automation features of the platform. The scope of data we access depends on the permissions you grant and the integrations you enable.

We use data from connected services for the following purposes:

• Service delivery: Reading, analyzing, and processing your data to perform the automations you configure, including identifying tasks, drafting responses, and taking actions on your behalf
• Service improvement: Analyzing aggregated, de-identified usage patterns to improve the performance and capabilities of the platform
• Security and integrity: Monitoring for unauthorized access, abuse, fraud, or violations of our Terms of Service
• Support: With your express consent, reviewing specific data to diagnose and resolve technical issues you report to us
• Legal compliance: Retaining or disclosing data as required by applicable law, regulation, or enforceable legal process

In certain extraordinary circumstances -- including but not limited to active security incidents, suspected fraud or abuse, legal obligations, or situations involving risk to user or public safety -- authorized Traige LLC personnel may access data from your connected accounts beyond routine automated processing. Any access will be limited to what is necessary, conducted in accordance with this Privacy Policy, and subject to applicable legal protections. We maintain internal access controls and audit logs for all such access.

You may disconnect any integrated service at any time from your dashboard. Upon disconnection, we will cease accessing that service going forward and will delete stored access tokens within 30 days.

We use the information we collect to:

• Provide, operate, and improve Traige WorkOS
• Process transactions and send related information including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve the platform
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• Comply with legal obligations

Traige LLC may share your information in the following circumstances:

• Service providers: With vendors who assist us in operating the platform, including Stripe for payments, Vercel for hosting, and Supabase for data storage. These providers are contractually obligated to protect your data and may only use it to provide services to us.
• Legal requirements: When required by law, subpoena, court order, or other legal process, or to protect the rights, property, and safety of Traige LLC, our users, or the public
• Business transfers: In connection with a merger, acquisition, financing, or sale of company assets, provided the acquiring party agrees to honor this Privacy Policy
• With your consent: For any other purpose with your explicit consent

Traige LLC implements industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. OAuth access tokens from connected services are stored encrypted and access is restricted to authorized systems and personnel.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

We retain your personal data for as long as your account is active or as needed to provide the Service. We retain data from connected accounts only as long as necessary to operate the Service or as required by law. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes such as dispute resolution or fraud prevention.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to or request restriction of certain processing activities
• Withdrawal of consent: Disconnect any integrated service at any time from your dashboard

To exercise any of these rights, contact us at support@traigeai.com. We will respond within 30 days. We may need to verify your identity before processing your request.

We use cookies and similar tracking technologies to operate and improve our service. Essential cookies are required for the platform to function, including maintaining your authenticated session. We also use analytics cookies (Google Analytics) to understand how users interact with the platform. You may disable non-essential cookies through your browser settings, though this may affect certain functionality.

Traige LLC is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to such transfers. We take steps to ensure that data transferred internationally receives an adequate level of protection.

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Traige LLC may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page, updating the "Last updated" date, and where required by law, notifying you by email. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.